Shipping & Returns

Yes, We ship EVERY WHERE. 

Shipping is a flat rate of €8 in the US, we ship USPS Priority Mail.

Any orders placed on weekends will be sent out first thing on Mondays.

Shipping can take 3-7 days.

When we process your order we will send an email with tracking info & fulfill your order, please allow 24 hours for this process. 

joaoaguiaralvarez is NOT responsible for lost or stolen packages. If you believe your package might be lost or stolen please contact USPS customer service so they can assist you. 

Once your package has left our warehouse it is no longer in our hands to handle where the package goes, we do offer route insurance for this. If the insurance is denied there is nothing we can do. Sorry.

Ahh, we hate that you need to return although we understand this does happen! Its okay.

Returns are ONLY accepted within 10 days after your order is placed for in store purchases OR within 10 days upon confirmed delivery for shipments (this will be looked up on your order & tracking info).

We can give you a store credit or exchange the item for another size if available, NO MONEY BACK!

Store credit will be issued via gift card to the email that was placed with the order. 

Customers are responsible for the shipping charges if you do not like the item, its the wrong size or you have changed your mind. If it is our mistake WE will pay the shipping. Regarding graphics, if you feel that your graphic has a mistake made to it, please reach out to us and we will gladly make it right! No returns, unless messed up on our end. 

We WILL NOT TAKE BACK ITEMS THAT:

Have been worn.

Have been washed.

Have stains.

Have a smoke or pet smell.

((We have to be able to resale the item to others wanting the item))

MUST have:

Tags still on the item

 Please if you have ANY questions, contact us. We will do our best to help you.

 

Hlohovecká 6 

951 41 Lužianky Slovakia